Return Policy


Returns Policy



In case or orders sent incorrectly in any way we will fully credit you or replace the items at no cost to you.

Damaged Items 


Please check your delivery thoroughly on arrival – we pride ourselves on guaranteed quality from our factory - but in case of any damage in transit or otherwise, please let us know within 10 days of receipt. Please contact us directly at 
sales@koolkatana.com quoting your order number.

Returning goods
Your satisfaction is our top priority - if you are unhappy with your order for any reason please get in touch with us! Let us know within 30 days of the receipt of your jewelry, and we will talk to you about how to return or swap your goods by way of return shipment.

How to contact us:
If you have other questions or concerns about your order, please call us at +66 (0) 2-814 4455, Fax us at +66 (0) 2-814 3300 or send us an email at sales@koolkatana.com